okpk Frequently Asked Questions

No. okpk allows one account per person, per household and per device. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and any winnings being voided. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter the code, set a new password and log in. If you no longer have access to your registered mobile number, contact our support team at [email protected] with your account details and a copy of your ID for manual verification.

You must be at least 18 years old to register and play on okpk. We take responsible gaming seriously and carry out age verification checks as part of our KYC process. If we find that an account belongs to someone under 18, the account will be closed immediately and any deposits will be returned. Please visit our Responsible Gaming page for more information.

You can request a temporary cooling-off period or permanent self-exclusion directly from your account settings under the Responsible Gaming section. Alternatively, email [email protected] with your request. Self-exclusion is processed within 24 hours. Any remaining balance will be returned to your registered payment method. See our Responsible Gaming page for the full range of tools available.

okpk supports the most popular mobile banking options used in Bangladesh — bKash, Nagad and Rocket. Bank transfer is also available for larger transactions. All payment methods are available for both deposits and withdrawals. We do not currently accept credit or debit cards. New payment options are added regularly, so check the cashier section of your account for the latest list.

The minimum deposit on okpk is ৳200. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification. Deposits are credited to your account instantly in most cases. If your deposit has not appeared within 10 minutes, check your mobile banking app to confirm the transaction went through, then contact support with the transaction reference number.

Most withdrawals via bKash, Nagad and Rocket are processed within 15 minutes. During peak hours — typically evenings and weekends — processing may take up to 2 hours. Bank transfers can take 1–3 business days depending on your bank. The minimum withdrawal amount is ৳500. Your account must be fully verified before your first withdrawal can be processed.

okpk does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction charges. We recommend checking your provider's fee schedule before initiating a transaction. Bank transfers may also carry fees set by your bank, which are outside our control.

Withdrawals can be delayed or rejected for several reasons: your account KYC verification is incomplete, you have an active bonus with an unmet wagering requirement, the withdrawal amount exceeds your daily limit, or there is a mismatch between your account name and your mobile banking account name. Check your account notifications for a specific reason. If the issue is unclear, contact [email protected] with your transaction ID.

The okpk welcome bonus is credited automatically when you make your first qualifying deposit. The bonus amount is added to your bonus balance and must be wagered a set number of times before it can be withdrawn. The exact bonus percentage, minimum deposit and wagering requirement are shown on the Offers page. Make sure you read the full terms before depositing so you know exactly what is required to release the bonus funds.

A wagering requirement (also called a rollover) is the number of times you need to bet your bonus amount before it converts to real withdrawable cash. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place ৳20,000 in total bets before the bonus becomes withdrawable. Not all games contribute equally — slots typically count 100%, while live casino games may count less. Check the specific offer terms on the Offers page.

Yes, but if you withdraw before completing the wagering requirement, your bonus balance and any winnings generated from the bonus will be forfeited. Only your real-money balance (the amount you deposited, minus any bets placed from that balance) will be available for withdrawal. If you are unsure about your current bonus status, check the "My Bonuses" section in your account dashboard.

Free spins are awarded as part of specific promotions — usually tied to a particular game such as Fortune Rabbit. When a free spins offer is active, it will appear on the Offers page with full instructions on how to claim. In most cases, free spins are credited automatically after you make a qualifying deposit or opt in via the promotions page. Winnings from free spins are added to your bonus balance and subject to the wagering requirement stated in the offer terms.

okpk offers over 200 games across five main categories: slots, live casino, fishing games, crash titles and arcade games. Popular titles include Fortune Rabbit, Monster Plinko, Captain Fisher, Rooster Rumble and the full Vivo Live casino suite. New games are added regularly — check the Game page for the latest additions.

RTP stands for Return to Player and is expressed as a percentage. It represents the theoretical amount a game pays back to players over a very large number of rounds. For example, a game with 96% RTP will, on average, return ৳96 for every ৳100 wagered over time. Higher RTP means better long-term value for the player. You can check the RTP for any okpk game by tapping the info icon inside the game interface before you start playing.

Selected slots and arcade games offer a demo mode accessible after logging in to your okpk account. Demo mode lets you learn how a game's mechanics and bonus features work without risking your balance. Live casino games and fishing titles require real-money bets to play. To access demo mode, open the game and look for the "Try for Free" or "Demo" option before the game loads.

Monster Plinko is a crash-style game where you set your stake and risk level, then drop a ball from the top of a peg-filled board. The ball bounces randomly through the pegs and lands in a multiplier slot at the bottom. Low risk settings produce more consistent mid-range multipliers, while high risk settings can deliver multipliers of 100x or more — but also more frequent low-value outcomes. Each drop is independent and uses a provably fair algorithm you can verify yourself.

Visit the Bet page to access the full sports betting section. Browse available markets — cricket, football, kabaddi and more — select your event, choose your market and enter your stake. Your potential payout is shown before you confirm the bet. All bets are settled as soon as the relevant event result is confirmed. Winnings are credited to your main account balance instantly after settlement.

Yes. okpk uses 256-bit SSL encryption on all pages and transactions, the same standard used by major banks. Your personal data is never sold to third parties. All financial transactions are processed through secure, encrypted channels. We also offer two-factor authentication (2FA) for an extra layer of account security. You can enable 2FA from your account security settings at any time.

KYC (Know Your Customer) verification requires a government-issued photo ID — a National ID card (NID), passport or driving licence — and proof that your payment method belongs to you. For mobile banking, a screenshot of your bKash, Nagad or Rocket account showing your name and number is usually sufficient. Documents can be uploaded directly from your account dashboard. Verification is typically completed within 2 hours during business hours.

If you suspect unauthorised access to your okpk account, change your password immediately from the Login page using the "Forgot Password" option. Then contact our security team at [email protected] with the subject line "Account Security Issue". We can temporarily freeze your account while we investigate. Never share your password or OTP codes with anyone — okpk staff will never ask for these details.

Visit the App page on your mobile browser and follow the download instructions for your device. The okpk app is available for Android as a direct APK download — you will need to allow installation from unknown sources in your phone settings. iOS users can add okpk to their home screen as a Progressive Web App (PWA) directly from Safari. The app gives you one-tap login, push notifications for new offers and a faster game loading experience.

First, refresh the page or close and reopen the game. If the issue persists, clear your browser cache and cookies, then try again. Make sure your internet connection is stable — a weak 3G signal can cause games to freeze mid-round. If a bet was placed before the game crashed, do not worry: all round results are recorded server-side. Any winnings from an interrupted round will be credited to your account automatically within a few minutes.

okpk works on all modern browsers including Chrome, Firefox, Safari and Edge on both mobile and desktop. For the best experience on Android, we recommend using Chrome version 90 or later. On iOS, Safari 14 or later is recommended. The platform is optimised for screens as small as 320px wide, so it works well on budget Android handsets. If you experience display issues, try switching to Chrome and disabling any browser extensions.